About This Author
Brandiwyn🎶Prep starts 10/1! Author Icon, also known as Michelle Tuesday, is a musician, educator and writer hailing from Columbus, Ohio.
La Bene Vita
I am a professional musician  Open in new Window., worship leader  Open in new Window., small business owner  Open in new Window., songwriter  Open in new Window., aspiring author  Open in new Window. and freelance nonfiction writer  Open in new Window. with a chemical engineering degree  Open in new Window..

But that's just my resume.

My profile of qualifications is only one of the ways in which I am unique. Here I chronicle my personal and professional goals and my efforts to achieve them. Occasionally I fail. Mostly, I take daily baby steps toward all my long-term goals. Much like the stories I pen, the songs I compose, and the businesses I run, I am always a work in progress.

Merit Badge in Music
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  To a dear friend whose talent for writing music is sensational. May you have a fabulous New Year, (((Brandi)))!!! *^*Kiss*^*

Big hugs,
Sherri *^*Heart*^*  Merit Badge in Organization
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I don't know how you do it, but I assume there's magic involved *^*Bigsmile*^*  I have really enjoyed this month of planning and preparation for NaNoWriMo and I love how organized it all is.  Thank you for hosting a great challenge and for your dedication to helping so many of us prepare with confidence and trepidation for National Novel Writing Month (known to sane folks as 'November' *^*Laugh*^*) at your  [Link To Item #1474311] Merit Badge in Leadership
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For your hard work, commitment, talent and innovation in running the October NaNoWriMo Preparation each year, which helps many of us get our scattered thoughts together for November's novel-writing. And also because this badge has ducks on it.


December 31, 2009 at 4:10pm
December 31, 2009 at 4:10pm
#681767
It's just not even fair that my laptop is still broken, because Textbroker is bursting at the seams with open orders. *Pthb*

Saturday. At least, that's when the appointment is scheduled. We'll see if the part he's installing (he didn't tell me what it is) solves the problem. I just heard from the service tech about thirty minutes ago, while the email below was sent seven hours ago. *kicks the shit out of Dell*

I'm going to a thing tonight anyway, so I guess I couldn't write Textbroker articles tonight even if I had my laptop. See y'all next year.

"Why have I not heard back from a service technician? As you can see from the timeline I've established below, I've hardly received the "next business day, includes nights/weekends" service on my faulty laptop that I paid for with my extended warranty. I've gone TEN DAYS without a laptop, and now I'm approaching another holiday weekend, do I have to wait until Monday again? I had much work to accomplish this week, and I've been unable to do almost anything.

My warranty description:
Description Provider Warranty Extension Notification Start Date End Date Days Left
Next Business Day, Includes Nights/Weekends QLX No 7/25/2009 7/24/2011 570
XPS Technical Support DELL No 7/25/2009 7/24/2011 570


The timeline of my repair issue:

Dec. 21th:
3:00pm - I looked up warranty information and chatted online with Ashley, who instructed me to backup and run a hardware diagnostic check, and email the results to his manager.
4:30pm - I emailed the diagnostic check results to Ashley's manager.

Dec. 22st:
4:00pm - I emailed Ashley's manager again, because 24 hours have gone by and I haven't heard from Dell.
4:30pm - I received a phone call from Ashley, who said that the diagnostic results indicate I need a new hard drive, which will be imaged and shipped ASAP. I was cautioned that I might not be guaranteed delivery before the holiday weekend, because it was already Dec. 23rd (due to time zone difference) where the hard drive was being shipped from.

Dec. 24th:
I received the hard drive via Fed Ex, pleased to have received it before the weekend. However, I installed it per instructions, and experienced the same symptoms I'd described originally: no boot, and the screen is black with vertical colored lines appearing. I immediately sent an email to Ashley's manager indicating that the hard drive didn't solve the problem. I was told by the rep that he was the only person in the office, and that I would receive a call on Monday (Dec. 28) at 9:00am my time as a follow-up.

Dec. 28th:
11:00am - I still have not heard from Dell. I sent an email asking the status, and received a call within 30 minutes from Ashley, who informed me that a service technician would contact me within the next day or two, to schedule a time to come to my home and repair my laptop.

Dec. 31st:
9:00am - Three days have passed, and I still have not heard from a service technician.

Thanks for your prompt attention in this matter."



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