 First Impressions:
A very uplifting story with a mysterious ending. Who was this woman who provided so much help and support to you at a time of need? It seems like she didn’t exist, yet there she was, always at the other end of the phone line when you needed her and always ready to help with good advice or by simply listening. Like you said, that in itself was quite unusual. Many people who sit at the other end of a so-called helpline are just doing a job, working their hours but otherwise don’t really care. Norma, the woman with the same name as your mother, was the exception. She took her task seriously and turned out to be a real help. And then she was suddenly gone, and more, she never seemed to have been there to begin with. Of course, the logical explanation would be that her replacement never met her and didn’t know her name, so when she said there hadn’t been anyone by that name working there since she’d been there, she might have been telling the truth. But it’s nice to think that there was more to it.
 Suggestions:
The story was well written and I only have a couple of small quibbles:
I also recently had returned to work.
It might just be me, but that sentence read a little awkward. I would probably reword it slightly: I had also recently returned to work.
I was especially concerned that I do the right things
I think ‘do’ should be ‘did’ as the rest of the tale was written in past tense.
 Final Thoughts:
This isn’t a new story, and it wasn’t a recent event when you wrote it (you mentioned at the beginning that you are looking back ‘all these years later’) so I trust that you have fully recovered since then and there haven’t been any adverse effects on you or your family. The very compassionate counselor, whoever she was, certainly helped because she was always there for you and always knew the right things to say. It would be wonderful if everyone in that profession was that invested in their clients’ wellbeing, and I hope that she is out there somewhere, helping someone who needs it.
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Review #4804494
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